McDonald’s Malaysia’s Labuan Airport Store wins LogiNext’s ‘Heroes Of Home Delivery’ Award
LogiNext is a home delivery automation platform that is used by 200+ enterprise clients across sectors in 50+ countries. The platform helps brands with technology to digitally transform their delivery operations and achieve a high degree of automation. McDonald’s Malaysia has been one of the most progressive companies in terms of using technology and delivery automation. And within McDonald’s Malaysia, the Labuan Airport store has achieved a significant milestone of achieving more than 99% automation consistently.
As a part of the broader ‘Heroes of Home Delivery’ campaign, we’re proud to be awarding this accolade to McDonald’s Malaysia- Labuan Airport Store. “The % of automation that clients are able to achieve on our platform is a north star metric for us at LogiNext. We take this metric very seriously and our teams work relentlessly to help our clients achieve maximum automation and optimisation from our platform. And we’re super excited to share how this store at McDonald’s Malaysia has consistently achieved a near 100% automation in their delivery processes for many months at a stretch!” shares Dhaval Thanki, VP, APAC, MEA, LogiNext.
The teams from LogiNext and McDonald’s Malaysia met at the Labuan Airport store to celebrate the occasion as it marks a beginning of many more milestones with the partnership. LogiNext’s capabilities of auto allocating orders, advanced route optimization, accurate ETA calculations and delivering a great digital end customer experience has helped McDonald’s increase their overall customer satisfaction. This goes inline with McDonald’s mission to – “Make delicious feel-good moments easy for everyone.” The mission statement goes on to say,
“We serve delicious food people feel good about eating, with convenient locations and hours and affordable prices, and by working hard to offer the speed, choice and personalization our customers expect. At our best, we don’t just serve food, we serve moments of feel-good, all with the lighthearted, unpretentious, welcoming, dependable personality consumers know and love.”
And this partnership between McDonald’s Malaysia and LogiNext is all about fostering this experience of delivering the best quality delicious food along with an experience that the end customer loves and comes back for! At LogiNext, we’re working relentlessly to build the best delivery automation platform for our clients so that they can focus on their core business and we fulfill all their delivery automation and digital experience requirements.