The home services (Utilities) management industry has moved leaps and bounds in terms of field agent management evolution & the adoption of Internet of Things. Connected devices, right from the appliances in your house, to the meters monitoring your usage, the collectors collating the metering information feeding it into the head-end system.

White Paper: The Assumption Within AIDAS is Unsaid but Profound. This idea that the expectation stage of consumers can be generalized across industries and timelines, is prone to error. How does this generalization affect the decision flow of consumers? To answer this, I will help you look closely at these assumptions.

Technology is galloping ahead, and telecom companies are utilizing the highest quality of cloud based field service optimization software to channelize their field workforce in to quality driven service professionals.