Internet of things (IoT) with the latest in machine-learning backed algorithms are the way logistics would be optimized to meet all customer demands and requirements, right from fast shipping, live tracking and notifications, and on-time delivery with optimized final mile movement.
Retail, as we grown to recognize it, might not exist in the near future. This isn’t another retail doom warning. On the contrary, it’s about how the retail and e-commerce space is fast evolving. These players must give convenience wrapped in a neat delivery experience.
Amazon’s prime day upped the utilization of their fulfillment centers by over 25%. They have made their logistics leg into a powerhouse which they keep leveraging to get ahead of the competition. O one hand they are losing money and on the other, they are continuously building value, much more than any other company. What’s the key here?
Companies can compete by making a better product. But it’s no longer enough. The company also must create a great delivery experience for the customer. Proper logistics movement optimization is key, not just to ensure quick and on-time deliveries, but also to boost customer satisfaction and retention.
Ever wondered how some of these big-name e-commerce companies across the globe manage international sales events? It is only possible with tech creating shorter delivery routes and more successful (on-time) deliveries per day. This tech is the crux of what makes same-day delivery, not just a phenomenon but a reality.
It’s costlier to acquire new customers compared to retaining them. With proper logistics optimization, companies can not only retain customers but also boost satisfaction and lifetime value. In this age of booming retail and e-commerce, logistics optimization is the best asset a company can have.
With technology, innovation is always around the corner. Some more than others. We have all seen the hikes in interest and following for tech innovations to have them fizzle out. We are at the start of such an upswing. Take a step further back, and you will get to the topic, Blockchain.
The World Bank has said logistical costs swallow up around a quarter of Indonesia’s gross domestic product, citing bottlenecks in supply chains, long dwelling times in ports and lengthy trade clearances. Indonesia’s e-commerce sales are set to rise from 3 percent of retail activity now to 19 percent by 2027, Morgan Stanley estimates.
We have seen the Walmart acquiring Jet, Bonobos, Modcloth, and Shoebuy while planning to set up around 1000 pickup locations for online grocery shoppers. Racing Walmart to the front is Amazon with its grand acquisition of Wholefoods to enable faster deliveries with multiple pickup options.
Optimization is doing more with less while sustaining (or bettering) the efficiency of operations. With multiple orders and shipments constantly moving with an excess of customer requests and demand, fulfilling on-time deliveries consistently not only saves costs but also increases the overall brand value for the company.