The top challenges, especially for CPG companies, are lack of proper delivery movement visibility, lack of control of actual on-ground logistics, delayed reaction time if anything goes wrong on-ground, over or under-utilized truck capacities, inaccurate estimated time of arrivals (ETAs), etc. LogiNext can help overcome all these and more.
The client was one of the largest online home goods retailer in North America with more than 60 million active online users, 10 million hosted products, and 20,000 suppliers. LogiNext optimized their entire logistics movement with optimized carrier handling and high customer (delivery) experience.
The Southeast Asian region would grow at 32% CAGR, reaching about $88 billion by 2025, Indian shores have taken up e-commerce strongly. Here, the market is slated to reach $64 billion by 2020, $200 billion by 2026, and surpass the U.S market by 2034
Internet of things (IoT) with the latest in machine-learning backed algorithms are the way logistics would be optimized to meet all customer demands and requirements, right from fast shipping, live tracking and notifications, and on-time delivery with optimized final mile movement.
Amazon’s prime day upped the utilization of their fulfillment centers by over 25%. They have made their logistics leg into a powerhouse which they keep leveraging to get ahead of the competition. O one hand they are losing money and on the other, they are continuously building value, much more than any other company. What’s the key here?
Companies can compete by making a better product. But it’s no longer enough. The company also must create a great delivery experience for the customer. Proper logistics movement optimization is key, not just to ensure quick and on-time deliveries, but also to boost customer satisfaction and retention.
Today we speak to an industry veteran with close to two decades of raw delivery management experience. Liam O’Sullivan has earned matchless following and adulation in his career. He is the Director of Operations at International Post Corporation (IPC), Brussels, Belgium.
We have seen the Walmart acquiring Jet, Bonobos, Modcloth, and Shoebuy while planning to set up around 1000 pickup locations for online grocery shoppers. Racing Walmart to the front is Amazon with its grand acquisition of Wholefoods to enable faster deliveries with multiple pickup options.
With effective schedules and permanent journey plans for the delivery and field agents, resource movement cost can be reduced while increasing overall resource utilization. Shorter distances traveled with lesser detention leads to higher number of deliveries fulfilled and visits accomplished.
We saw last mile delivery being used as the key input in all omnichannel strategies. We saw localization in distribution strategies centered around making last mile delivery more effective. We also saw machine learning being implemented successfully in logistics and field workforce planning. These trends would be the greatest influencers in 2018 for logistics and field workforce management.