This blog highlights the significance of customer profiling in streamlining operations and ensuring on time deliveries for omnichannel operations. With dispatch software integrated with customer profiling, businesses can significantly reduce customer friction and ensure a seamless experience throughout the buying journey.
How Can Brands Leverage The Power of Omnichannel Logistics Modern buyers trends show that it’s important to have a flexible and adaptable logistics network. All channels that engage with the customer or prospects should be targeted promptly and seamlessly to build trust and offer transparency. As per a McKinsey report, the omnichannel distribution is […]
At the pace of current development, machine learning enabled delivery route optimization is the key to sustaining your brand to be consistently relevant for the upcoming future. To ensure that five years down the line you down get sidelined, get the right tech now.
Tech adoption and change management go hand in hand. You may invest billions in the latest tech, but if your people aren’t using it properly and getting the most benefit out of it, you would never see the full extent of benefits. How to avoid this? Train your folks in the best way of doing things.
We saw last mile delivery being used as the key input in all omnichannel strategies. We saw localization in distribution strategies centered around making last mile delivery more effective. We also saw machine learning being implemented successfully in logistics and field workforce planning. These trends would be the greatest influencers in 2018 for logistics and field workforce management.
Amazon opened its first brick and mortar retail store in Seattle, Washington, United States. The novelty of this store is that customers can just pick up whatever they want and just walk out of the store. Amazon would just charge the price of the items taken to their Amazon account. They call it the ‘Just Walk Out’ technology. Would it become a game-changer or disruptor in retail?
One of the largest Consumer Packaged Goods (CPG) companies in the world increased the on-time deliveries by more than 60% while decreasing their resource cost by 18% and increasing their utilization by 30%. This increased the overall value (return on investment) of each resource to an amazing 58.5%. How did they do this?
The war is on. The lines are drawn. Retail and e-commerce have locked swords. Which side are you on? If these thoughts seem ominous to you, then don’t worry. There is peace ahead. Retail vs E-commerce is a new but heated battle. They are different, but not that different.
There is a clear and strong shift in the tide where several retail players have adopted the best features of e-commerce and turned themselves into omni-channel behemoths. What has triggered this change in fortunes for the average retailers?
