To perfect field service automation and optimization, you must assess the knowledge base and abilities of your workforce and automate allocation of specific tasks requiring a particular set of skills to the field service professional possessing the same set. This would bring down the probability of dissatisfaction for your customer by dispatching the perfect field agent suited for the customer’s problem.

The home services (Utilities) management industry has moved leaps and bounds in terms of field agent management evolution & the adoption of Internet of Things. Connected devices, right from the appliances in your house, to the meters monitoring your usage, the collectors collating the metering information feeding it into the head-end system.

Technology is galloping ahead, and telecom companies are utilizing the highest quality of cloud based field service optimization software to channelize their field workforce in to quality driven service professionals.