The home services (Utilities) management industry has moved leaps and bounds in terms of field agent management evolution & the adoption of Internet of Things. Connected devices, right from the appliances in your house, to the meters monitoring your usage, the collectors collating the metering information feeding it into the head-end system.

The courier and logistics market in India poses some interesting questions, especially if one is trying to find answers to these questions by means of technology. Leading the upscaling of a fast-growing logistics and field workforce optimization company, I got an excellent opportunity to solve the problems posed by this industry from a technology standpoint, some of them were as follows.