Are Your Vehicles Safe on the Road? Ensure Your Last Mile Delivery Safety!
What happens when you get a call that your clients never received your delivery and their processes or events are then held-up for it? You check with your vehicle and your delivery personnel tells you that the vehicle broke down mid-way. Now you must salvage the situation to the best of your abilities by arranging for another vehicle to complete the delivery or send-in immediate maintenance services for the affected vehicle. You call the client and convey your regret and offer some consolation service to tide over the breakdown.
This might happen to anyone and, by now, even the clients have compromised with the possibility of such instances. What can we do? This has become a rhetorical question for everyone involved. The delivery personnel, the vendor, the distributor or manufacturer, and client.
Wouldn’t you want to know if there is something that you can do to ensure this doesn’t happen again?
Step 1: Analyze Your Last Mile Delivery Management System!
How you perceive your logistics management solutions affect how you allocate and direct your last mile deliveries. Your last mile delivery management system has a purpose. It is a crucial factor in how you satisfy the market demand and that too, on-time. Effective last mile delivery management helps you identify the status and condition of all your vehicles to be a step ahead of any possible service disruptions.
Step 2: Collate and Allocate! Reinforce Your Delivery Scheduling Software!
Keeping a comprehensive database of all your vehicles, their trips, their movement history, their capacity, and their speed would help you assign the vehicle best suited for a delivery. Dispatch automation through the right delivery scheduling software can help you ensure that your fleet vehicles are always running on the most optimal plan.
Step 3: Track and Manage! Real-Time Vehicle Tracking for Utmost Optimization!
Analyzing, collating, and allocating is only the beginning. You now must make sure that your vehicles are running on these optimized plans. Your last mile delivery management system hangs on to this very assumption, and in-turn your client’s expectations lie in its balance. Is it something you would want to leave to be an ‘assumption’? Real-time vehicle tracking helps you ensure that the plans from your route optimization software, which you previously incorporated, are being properly executed.
Step 4: React On-time! Get Ahead of Your Last Mile Delivery System!
Back to the original predicament, you get a call from your client of delays. You find out that your vehicle broke down. Let’s reimagine this scenario. Vehicle breakdown can be avoided but can’t be eliminated. Somewhere and sometime your vehicles would have a downtime. But you can get ahead of this problem and minimize your reaction time.
Consider the point where you were tracking last mile deliveries in real time. You discover that your vehicle is detained for an irregular time. You get an alert on your system about the same. You contact the delivery personnel or vehicle driver and find out that they are delayed.
Even the concerned delivery personnel can immediately open their last mile delivery management application and use a unique chatting tool, recently unveiled by LogiNext, to inform the hub or branch manager about the situation.
The manager can immediately dispatch a replacement vehicle or maintenance service to the spot. The best part of this solution is the immediate reaction time. Now you call the client and inform them of the situation and convey any possible delay, which would anyway be far lesser than what might have been if the client had called you.
The moral of this story is simple, utilize the benefit of an effective last mile delivery software to always be in control of your logistics management.