Today we speak to an industry veteran with close to two decades of raw delivery management experience. Liam O’Sullivan has earned matchless following and adulation in his career. He is the Director of Operations at International Post Corporation (IPC), Brussels, Belgium.
With technology, innovation is always around the corner. Some more than others. We have all seen the hikes in interest and following for tech innovations to have them fizzle out. We are at the start of such an upswing. Take a step further back, and you will get to the topic, Blockchain.
The World Bank has said logistical costs swallow up around a quarter of Indonesia’s gross domestic product, citing bottlenecks in supply chains, long dwelling times in ports and lengthy trade clearances. Indonesia’s e-commerce sales are set to rise from 3 percent of retail activity now to 19 percent by 2027, Morgan Stanley estimates.
We have seen the Walmart acquiring Jet, Bonobos, Modcloth, and Shoebuy while planning to set up around 1000 pickup locations for online grocery shoppers. Racing Walmart to the front is Amazon with its grand acquisition of Wholefoods to enable faster deliveries with multiple pickup options.
With effective schedules and permanent journey plans for the delivery and field agents, resource movement cost can be reduced while increasing overall resource utilization. Shorter distances traveled with lesser detention leads to higher number of deliveries fulfilled and visits accomplished.
Enterprise mobility solutions are unlocking a new phase of benefits with respect to resource movement efficiency. With multiple industries and markets getting more and more focused on consumerism while finding new and better ways to satisfying the increasing global retail and e-commerce demand.
Under-utilized capacity carries a clear cost which adds to the cost-per-unit carried by the resource. It isn’t feasible to run under-utilized resources to fulfill the ever-increasing demand created due to expectations of on-demand, same, or next day deliveries. On-demand and preferred slot delivery (or pick-up) is made more efficient with the use of an auto-allocation engine.
We recently integrated with Alexa, Google Assistant, Cortana, and Siri. Now, the manager can simply relax and instruct their personal assistant to fetch the information for them. Almost anyone can use the personal assistant without any hassle. It doesn’t matter if they are tech-savvy.
We saw last mile delivery being used as the key input in all omnichannel strategies. We saw localization in distribution strategies centered around making last mile delivery more effective. We also saw machine learning being implemented successfully in logistics and field workforce planning. These trends would be the greatest influencers in 2018 for logistics and field workforce management.
There is a way to bridge this gap, between the expectation and outcomes. And it is ‘tech-backed optimization’. Cloud-based optimization of resources, routes, and deliveries is the best way to ensure that your company not just matches industry benchmarks, but also breaks and resets them continually.