Companies can compete by making a better product. But it’s no longer enough. The company also must create a great delivery experience for the customer. Proper logistics movement optimization is key, not just to ensure quick and on-time deliveries, but also to boost customer satisfaction and retention.
Ever wondered how some of these big-name e-commerce companies across the globe manage international sales events? It is only possible with tech creating shorter delivery routes and more successful (on-time) deliveries per day. This tech is the crux of what makes same-day delivery, not just a phenomenon but a reality.
Tech investment is not something you just write-off in your balance sheet, it’s about building for the future. With on-premise servers, even though the cost diminishes over time, their outdatedness increases. What’s the point of owning a cost-effective system which was relevant three years ago?
It’s costlier to acquire new customers compared to retaining them. With proper logistics optimization, companies can not only retain customers but also boost satisfaction and lifetime value. In this age of booming retail and e-commerce, logistics optimization is the best asset a company can have.
Today we speak to an industry veteran with close to two decades of raw delivery management experience. Liam O’Sullivan has earned matchless following and adulation in his career. He is the Director of Operations at International Post Corporation (IPC), Brussels, Belgium.
With technology, innovation is always around the corner. Some more than others. We have all seen the hikes in interest and following for tech innovations to have them fizzle out. We are at the start of such an upswing. Take a step further back, and you will get to the topic, Blockchain.
The World Bank has said logistical costs swallow up around a quarter of Indonesia’s gross domestic product, citing bottlenecks in supply chains, long dwelling times in ports and lengthy trade clearances. Indonesia’s e-commerce sales are set to rise from 3 percent of retail activity now to 19 percent by 2027, Morgan Stanley estimates.
We have seen the Walmart acquiring Jet, Bonobos, Modcloth, and Shoebuy while planning to set up around 1000 pickup locations for online grocery shoppers. Racing Walmart to the front is Amazon with its grand acquisition of Wholefoods to enable faster deliveries with multiple pickup options.
With effective schedules and permanent journey plans for the delivery and field agents, resource movement cost can be reduced while increasing overall resource utilization. Shorter distances traveled with lesser detention leads to higher number of deliveries fulfilled and visits accomplished.
Enterprise mobility solutions are unlocking a new phase of benefits with respect to resource movement efficiency. With multiple industries and markets getting more and more focused on consumerism while finding new and better ways to satisfying the increasing global retail and e-commerce demand.